Returns & Exchanges

At Neighbour, we want you to be fully satisfied with your purchase. If a garment doesn't meet your expectations, you may return or exchange unworn, unwashed items with original tags within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.