Frequently Asked Questions
Everything you need to know about shopping with Neighbour.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
You can return or exchange any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our support team for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Where are your clothes manufactured?
We partner with ethical factories in Portugal, Japan, and Canada that prioritize fair labor practices and high-quality craftsmanship to ensure every piece meets our standards.